
SJB

At SJB Debt Help, we believe no one should have to face debt alone. Our mission is simple – to give individuals a clear path to a fresh financial start.
Whether you’re struggling with credit cards, loans, council tax, or other unsecured debts, we provide confidential, non-judgemental guidance and connect you with the right formal solution to fit your situation.
We know debt can feel overwhelming, but with the right support it’s possible to reduce monthly payments, stop creditor pressure, and even write off a portion of what you owe.
Our friendly team will take the time to understand your circumstances, explain all your options, and guide you through each step – so you can move forward with confidence and peace of mind.
Your journey to financial freedom starts with one simple, confidential
conversation.
What is an IVA?
An IVA is a legally binding agreement between you and your creditors to pay back all or part of your debts. An Individual Voluntary Arrangement (IVA) freezes interest and charges allowing you to pay your creditors back over a set period.
You can apply for an IVA if you can afford to pay something towards your debts but not necessarily the full amount your creditors want.
The IVA is set up by a qualified Insolvency Practitioner who will work with you to put together a proposal and ask your creditors for approval. If approved the Insolvency Practitioner will supervise the implementation of the IVA and work with you towards successful completion. Upon successful completion of the IVA any
money you still owe will be written off.
What debts can be included in and IVA?
You can include many common debts in an IVA, including (but not exclusively):
Is an IVA right for me?
An IVA can be an effective way of managing your debts however, you must meet certain criteria to be eligible:
If you believe the above applies to your situation and you think an IVA may be an appropriate option for you then complete the below questionnaire and our dedicated team will contact you to assess your suitability.
Other Debt Solutions
Debt Management Plan (DMP)
A DMP is an informal agreement between you and your creditors to repay all your debts. You make regular payments to a debt management company, who share your payments out between your creditors, after deducting their fees.
However, some charities provide debt management plans and can do this for you free of charge.
A DMP offers no legal protection and therefore your creditors could take legal action to recover their debts, despite the plan being in place. You must pay your creditors in full, which means the length of time required to repay the debts can be of considerable length.
Debt Relief Order (DRO)
A DRO is a formal debt solution, which is designed for individuals with low income and little in the way of assets.
You can apply for a DRO if:
If you have a change in circumstance that improves your position within 12 months of the DRO being made it could be cancelled.
Bankruptcy
This is a formal insolvency route for people who are not able to meet their liabilities as they fall due. To declare yourself bankrupt you can apply online which costs £680. This can be paid in instalments, but the Bankruptcy Order would not be made until you have paid the cost in full. Creditors can no longer pursue you for your unsecured debts and you no longer have to deal directly with creditors, with interest and charges being frozen and you may be discharged in 12 months.
Bankruptcy can involve some uncertainty if you own your own home or have other assets of high value.
SJB Debt Help Ltd is a trading style owned and operated by Fresh Start Insolvency Ltd, company number SC606381, registered office Buchanan Business Park Suite 12. Cumbernauld Road, Stepps, Glasgow, Scotland, G33 6HZ.
ICO Registration Number ZB481786.
An Individual Voluntary Arrangement (‘IVA’) is subject to the customer meeting qualifying criteria and gaining creditor acceptance. Initial advice is free and there is no obligation to proceed.
Stacey Graham-Battersby is licensed to act as an Insolvency Practitioner (licence no. 614201) by the Insolvency Practitioner’s Association (“IPA”).
All work undertaken is subject to the Insolvency Code of Ethics. Fresh Start Insolvency Ltd specialise in providing only Individual Voluntary Arrangements (IVA) and any information is given
in reasonable contemplation of an insolvency appointment when the individual(s) concerned meets the relevant criteria.
To find out more about managing your money and getting free advice, visit Money Advice Service,
independent service set up to help people manage their money.
https://www.moneyhelper.org.uk/en/money-troubles/dealing-with-debt
We love our customers, so feel free to visit during normal business hours.
Mon | 09:00 am – 05:00 pm | |
Tue | 09:00 am – 05:00 pm | |
Wed | 09:00 am – 05:00 pm | |
Thu | 09:00 am – 05:00 pm | |
Fri | 09:00 am – 05:00 pm | |
Sat | Closed | |
Sun | Closed |
This Policy explains when and why we collect personal information about people
who visit our website or who instruct us following a recommendation from a third
party to consider using our services. The policy also explains, how we use your
personal information, the conditions under which we may disclose it to others and
how we keep it secure.
We may change this Policy from time to time so please check our website
occasionally to ensure that you’re happy with any changes. By using our website,
you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by
email to supervision@freshstartinsolvency.co.uk or by writing to us at Buchanan
Business Park, Suite 12. Cumbernauld Road, Stepps, Glasgow, Scotland, G33
6HZ
WHO ARE WE?
SJB Debt Help Ltd is a trading style owned and operated by Fresh Start Insolvency
Ltd, company number SC606381, registered office Buchanan Business Park Suite
12. Cumbernauld Road, Stepps, Glasgow, Scotland, G33 6HZ. ICO Registration
Number ZB481786.
Our company specialises in gathering information regarding your personal and
financial circumstances with a view to referring you to an Insolvency Practitioner in
reasonable contemplation of you being suitable for an Individual Voluntary
Arrangement (IVA). IVAs were created to help people to become free of
unmanageable debt in a fixed period.
HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you use our website, for example, when you
contact us about our services. We also collect information directly from you by email
and from companies or businesses who have advised you regarding your debts
before you were introduced to us.
We use publicly available online resources to obtain additional information, and this
is likely to include information for Anti-Money Laundering purposes and information
from organisations such as HM Land Registry to confirm details of property
ownership as well as other sources of information which may be directly relevant to
your IVA.
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect is likely to include your name, address, email
address, telephone or mobile number, information about your finances including
bank account details, details and evidence of your income and expenditure, ownership of assets and the amounts you owe to your creditors. We are likely also to collect information concerning your health, domestic and family circumstances which is directly relevant to your financial circumstances.
HOW IS YOUR INFORMATION USED?
We use your information for the following purposes:
To prepare and circulate information regarding your personal and financial circumstances to an Insolvency Practitioner in reasonable contemplation of an IVA. To comply with our statutory obligations under the terms of the Insolvency Act 1986 or the Insolvency (Northern Ireland) Order 1989 and the Insolvency Rules 2016 or the Insolvency (Northern Ireland) Rules 1991.
We review our retention periods for personal information on a regular basis. We are
legally required to hold some types of information to fulfil our statutory obligations,
and this includes for example holding details of all the information you provide in
connection with a proposal for an IVA for 6 years following completion or termination
of your IVA.
WHO HAS ACCESS TO YOUR INFORMATION?
We will share your information with the Insolvency Practitioner under reasonable
contemplation of an Individual Voluntary Arrangement.
We will not sell or offer your information to non-regulatory third parties without
authority from you.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf:
We may pass your information to our third-party service providers, agents, subcontractors, and other associated organisations for the purposes of completing tasks and providing services
to you on our behalf (for example to assist with preparing financial projections or to
provide you with advice regarding the options available to you for resolving your
difficulties during the IVA).
When we use third-party service providers, we disclose only the personal information
that is necessary to deliver the service and we have a data-sharing agreement in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
We may also transfer your personal information to a third party as part of a sale of
some or all of our business and assets to a third party or as part of any business
restructuring or reorganisation, or if we’re under a duty to disclose or share your
personal data in order to comply with any legal obligation or to enforce or apply our
terms of use or to protect the rights, property or safety of our supporters and
customers.
Whenever we transfer your personal information, we will take steps with the aim of
ensuring that your privacy rights continue to be protected.
HOW CAN YOU ACCESS INFORMATION HELD ABOUT YOU?
The accuracy of your information is important to us. We’re working on ways to make
it easier for you to review and correct the information that we hold about you. In the
meantime, if you change email address, or any of the other information we hold is
inaccurate or out of date, please email us at: supervision@freshstartinsolvency.co.uk
or write to us at:
Buchanan Business Park Suite 12. Cumbernauld Road, Stepps, Glasgow,
Scotland, G33 6HZ
You have the right to ask for a copy of the information SJB Debt Help Ltd holds about
you and this will be provided to you on request without charge.
Security precautions in place to protect the loss, misuse or alteration of
your information.
When you give us personal information, we take steps to ensure that it’s treated
securely. Any sensitive information (such as credit or debit card details) is encrypted.
When you are on a secure page, a lock icon will appear on the bottom of web
browsers such as Microsoft Internet Explorer.
If you provide us with copies of documents containing personal information, we have
processes in place with a view to ensuring these documents are protected from
being accessed by third parties when transmitted to us and are treated securely
once they are in our possession and control.
Non-sensitive details (your email address etc.) are transmitted normally over the
Internet, and this can never be guaranteed to be 100% secure.
As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we
have given (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Complaints Procedure
HOW LONG WILL IT TAKE
Upon receipt of a complaint this will be recorded and escalated to a manager, an
acknowledgment of your complaint will be issued within 2 business days of receipt.
Our aim is to resolve your complaint within a maximum of 8 weeks, and we will keep
you updated on our progress until it is resolved.
In the first instance, one of our experienced managers will aim to resolve all your
concerns within three business days of receipt.
If within 4 weeks we are still investigating your complaint…
We will contact you to explain why we require more time to investigate matters and
we will indicate when you can expect a full and final response.
When we have completed our investigation, we will send you a final response letter.
This letter will detail the investigation and the findings.
The letter will also confirm our conclusions, whether we have upheld, partially
upheld, or not upheld your complaint and explain any action we are taking or have
taken to correct the problem that led you to complain and detail any redress that may
be due.
We may change this Policy from time to time so please check our website
occasionally to ensure that you’re happy with any changes.
By using our website, you’re agreeing to be bound by our Privacy Policy.
Any questions regarding this Complaints Policy or our privacy practices should be
sent by email to complaints@freshstartinsolvency.co.uk or by writing to us at
Buchanan Business Park Suite 12. Cumbernauld Road, Stepps, Glasgow, Scotland,
G33 6HZ
WHAT INFORMATION WE NEED
To assist us in dealing with your complaint please provide the following:
There are several different ways that you can contact us…
SHOULD YOU REMAIN DISSATISFIED
The Insolvency Practitioner Association (IPA) is the regulatory body responsible for
monitoring Insolvency Practitioners. Their aim is to promote and maintain a high
standard throughout the Insolvency Industry and they carry out regular supervision
on each member.
They carry out intensive audits on each member’s firm ensuring their practices are in
line with the Insolvency Rules and legislation.
If you remain dissatisfied with our final response or if we have been unable to
resolve the complaint, then you can contact the regulatory body via the Insolvency
Complaints Gateway by:
IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.